Suskin tehtävä: Service concepts in Turku

I choosed to visit Di Trevi, wine bistro and tapas bar, which opened it’s doors on 1.12.2012. My expectations were high. Could this be a considerable rival for famous wine bar Tintå? I was expecting high expertise from the waitors, knowledge of wines for example. The Italian name gives me an impression of a good quality. I checked the menu beforehand from the internet. Against my idea of a menu with a variety of different kind of small tapas and “fingerfood” there was also burgers, pizzas(of course), pastas, salads etc. Added value I was waiting for was wines. I was thinking that a wine bistro should have a numerous list of wines. However, their offering was smaller than I expected. Relaxed, but sophisticated Italian atmosphere was also one added value that came to my mind. My expectations were mostly met. It was Sunday evening I visited Di Trevi and the place was buzzing  Waitresses welcomed me and my friend in with a smile. They wore black outfits. I was superhungry so I ordered an Italian burger and asked about wine recommendations. Waitress was really informed about the wines. It was busy and the waitress apologized about that and recommended we could have a glass of house’s champagne for starter, since the food might take a while to come to the table. Very professional customer service I would say. Atmosphere was lovely - relaxed, though it was crowded. The music and decorations set the mood right. We got a good and friendly service to the table. I noticed that customers who were there just enjoying drinks, ordered from the desk. Employees seemed skilled. Wine and food recommendations were good, service in a hurry was friendly. They had time to stay a few seconds in our table, mingle and pour the wine. I didn’t find any lack in equipment. For example they seemed to have a small wine cabinet in the saloon. Facilities were big enough, in the back there was room for bigger entourages. Front of the saloon got a little narrow when it was crowded and some of the customers queued to the desk to get drinks. Decoration was nice, a lot of wooden textures and a big black ‘n white landscape picture on the wall (propably from Italy?) stayed in my mind. Besides the restaurant services, Di Trevi could offer tailored services for groups, fox example Italian wine tasting.